Privacy Policy

1. Introduction

Welcome to Greencaard.com ("we," "our," or "us"), operated by Immigreat AI LLC, a company registered in the United States. We provide immigration education courses to help individuals navigate their journey to the United States.

Registered Address: Raleigh, North Carolina, United States

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform. By using our services, you agree to the practices described in this policy.

This policy applies to users in India and the United States.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password (encrypted)
• Payment Information: Billing details, payment card information (processed securely by our payment processing service)
• Order Information: Course purchases, coupon usage, enrollment history
• Communication: Messages you send to our support team

2.2 Information Automatically Collected

• Usage Data: Pages viewed, courses browsed, cart activity, time spent on site
• Device Information: Browser type, operating system, device identifiers
• Location Data: IP address, country (used for consent banner display)
• Cookies: See our Cookie Policy for details

2.3 Session Recordings

We use an error monitoring service with session replay to record user interactions (clicks, scrolls, page content) for debugging and improving our service. These recordings may capture personal information displayed on screen, including your email and user ID.

India Users: Session recording requires your explicit consent via our cookie banner.

3. How We Use Your Information

• Provide Services: Process course enrollments, manage your account, deliver course access
• Payment Processing: Complete transactions, issue refunds, prevent fraud
• Communication: Send order confirmations, enrollment details, customer support responses
• Analytics: Understand how users interact with our platform to improve user experience
• Error Monitoring: Identify and fix technical issues, debug problems
• Marketing: Send promotional emails about new courses (you can opt out anytime)
• Legal Compliance: Comply with applicable laws and regulations

4. Third-Party Services We Use

We share your information with trusted third-party service providers who help us operate our platform:

These services have their own privacy policies. We do not sell your personal information to third parties.

Note: When you access course content, you will be directed to our third-party LMS platform and will also be subject to their privacy practices.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

India Users: We will ask for your consent before using non-essential cookies (analytics, session replay). You can manage your preferences at any time via the "Cookie Settings" link in our footer.

6. Data Retention

• Account Data: Retained while your account is active, deleted upon request
• Order Records: Retained for 7 years for tax and legal compliance
• Analytics Data: Based on our analytics service provider's data retention policy
• Session Replays: Based on our error monitoring service provider's data retention policy
• Email Logs: Based on our email service provider's data retention policy

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing emails, disable analytics cookies
• Withdraw Consent: Change your cookie preferences anytime

To exercise these rights, contact us at support@greencaard.com.

8. Data Security

We implement industry-standard security measures to protect your data:

• Encrypted data transmission (HTTPS/TLS)
• Secure password storage (hashed and salted)
• PCI-DSS compliant payment processing
• Regular security audits and monitoring
• Limited employee access to personal data

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of becoming aware of the breach
• Report the breach to the relevant authorities as required by applicable law
• Provide information about the nature of the breach and the data affected
• Recommend steps you can take to protect yourself

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in the United States where our servers and service providers are located. If you are accessing our services from India, please be aware that your data will be transferred to and stored in the United States, which may have different data protection laws than India. By using our services, you consent to these transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

14. Region-Specific Information

14.1 For India Users (DPDP Act 2023)

Under India's Digital Personal Data Protection Act 2023, we act as a "Data Fiduciary"and you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of data (erasure)
• Withdraw consent for data processing
• Nominate a person to exercise rights on your behalf

Purpose Limitation: We only use your personal data for the purposes stated in this policy.

Grievance Redressal: For any privacy-related complaints or concerns, please contact our Grievance Officer:

Email: support@greencaard.com

We will acknowledge your complaint within 48 hours and resolve it within 30 days.

14.2 For US Users

Residents of states with comprehensive privacy laws (including California, Virginia, Colorado, Connecticut, Utah, and Texas) have the following rights:

• Know: What personal information is collected, used, shared, or sold
• Access: Request a copy of your personal information
• Delete: Request deletion of your personal information (subject to legal exceptions)
• Opt-Out of Sale: We do not sell your personal information to third parties
• Non-Discrimination: You will not be discriminated against for exercising your privacy rights
• California Residents (CCPA/CPRA): In addition to the rights above, you may also request information about the categories of personal information we have collected and disclosed in the past 12 months.

To exercise any of these rights, please contact us at support@greencaard.com. We will respond to verifiable requests within 45 days.

Immigreat AI LLC - Greencaard.com